Refund and return policy
At Sweet Paddle Line, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return process within the guidelines below.
Return Window
You may request a return within 10 days of delivery.
Item Condition Requirements
To qualify for a return:
- Items must be unused, unworn, and free from any blemishes or damage.
- All returns must include the paddle in its original condition, including:
- Both paddle surfaces
- The edge guard
- The hand grip
Items that show signs of use, wear, or modification will not be eligible for a refund.
How to Request a Return
Before sending anything back, please contact us at [email protected] with:
- Your order number
- Photos of the paddle showing both surfaces, the edge guard, and the hand grip
- A brief description of the issue or reason for return
We must approve all returns prior to shipping the item back.
Return Shipping
- Customers are responsible for return shipping costs for all standard returns.
- If the item arrives defective or damaged, Sweet Paddle Line will cover the return shipping fee.
Refunds
Once we receive and inspect the returned item, approved refunds will be issued to the original payment method.
Please allow 3–5 business days after approval for your refund to appear, depending on your bank or payment provider.
Non-Returnable Items
- Used or blemished paddles
- Items returned without prior approval
- Items received beyond the 10-day return window
